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Shipping policy

At Tripura Bamboo, we take great care in packaging and shipping our handcrafted bamboo products to ensure safe delivery to our customers across India and worldwide.
Please read the policy carefully to understand our shipping timelines, processes, and terms.

1. Order Processing Time

  • All orders are processed within 2–5 business days.

  • Custom or bulk export orders may require additional production time, depending on quantity and design specifications.

  • Orders are not processed on Sundays or national holidays.

If there is a delay, we will notify you via email or phone.

2. Domestic Shipping (India)

  • We ship across India through trusted courier partners.

  • Delivery time varies by location: typically 5–10 business days after dispatch.

  • Tracking details will be shared as soon as the shipment is dispatched.

3. International Shipping / Export Orders

Tripura Bamboo exports worldwide.

  • International shipping charges depend on destination, weight, and order volume.

  • Delivery timelines vary between 10–25 business days, depending on customs clearance and international logistics.

  • The buyer is responsible for:

    • Customs duties

    • Import taxes

    • Country-specific clearance procedures

  • Tripura Bamboo is not liable for delays caused by customs, airline issues, or international courier restrictions.

4. Packaging & Handling

  • All bamboo products are packed with protective materials to prevent damage during transit.

  • Fragile items receive additional layering and cushioning.

  • Large export shipments are palletized or crated as needed for safety.

5. Shipping Confirmation & Tracking

Once your order is shipped:

  • A confirmation message/email will be sent.

  • Tracking information will be shared for both domestic and international shipments.

  • Tracking updates depend on the courier’s system and may experience slight delays.

6. Delivery Issues

Please notify us immediately if:

  • Your package is delayed beyond expected timelines,

  • Tracking information shows unusual activity,

  • The parcel arrives tampered or damaged.

Report such cases within 24–48 hours of delivery for support.

7. Lost or Stolen Packages

Tripura Bamboo is not responsible for:

  • Packages marked as delivered by the courier but not received,

  • Incorrect addresses provided by the customer.

However, we will assist you in raising a claim with the courier wherever possible.

8. Contact for Shipping Support

For queries related to shipping, logistics, or delivery:

Tripura Bamboo
Email: carup4441@gmail.com
Phone: 9362061127

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